Service Team

Don Peaks, CFSP

Director, Technical/ Customer Support

Don has the leadership responsibilities for our Customer Service function as Director. He reports directly to Scott Swogger, AccuTemp's President & CEO; and is based out of our Fort Wayne, Indiana World Headquarters.

Don joined AccuTemp in December of 2005 as a Service Technician. Don's experience and knowledge of the Customer Service field is quite extensive having managed call centers with over 20 call center technicians and 12 remote field service engineers. Don has also managed and setup authorized service representatives across the US. Don's prior company experience ranges from hands on experience as a machine shop operator to his most recent experience that included management positions with the Lowe's organization.

Andy Sojak

Help Desk Supervisor / Field Service Engineer

As the Help Desk Supervisor and Field Service Engineer, Andy is responsible for all aspects of the help desk and all technical service training. He is a former United State Marine with over 25 years of management experience–10 in the food service industry. Before AccuTemp, he served as the Service Manager for Intek Mfg. and the Operations Manager for American Cook Systems. At Intek Mfg. he played a key role in developing their service training program, and was extensively involved in new product development.  Having been hired in at the start of the company at American Cooks Systems, he played a major role in developing their service department and product production procedures. Andy's experience with two of Accutemp's competitors brings valuable resource to the service team.

Ann Fairfield

Parts Specialist

Ann has been with AccuTemp for 4 years in the Parts & Service Depts. She has been in the customer service field 15 plus years. Prior to AccuTemp she worked at General Electric for 10 years and General Telephone (now Frontier) for 1 year. Hobbies include the outdoors; riding bikes, hiking and camping with my family. I am also into collecting cook books and cooking up many new recipes!

Daniel Cox

Field Service Engineer

Daniel graduated from the University of Kent located in Canterbury, United Kingdom with a Bachelor of Arts in English Literature and Creative Writing. He moved to America from England in 2015 and lives with his wife in Fort Wayne.
Daniel has been working in customer service since 2013. His hobbies include playing guitar, hunting, hiking and martial arts.

Brandon Gill

Technical Service Technician
Brandon was hired to be a Technical Service Technician in 2009. With our 7-7-7 Lifetime Service and Support Brandon has assumed the role of our “On Call” customer support during the weekends and holidays. Prior to AccuTemp, Brandon worked as a robotic technician at Alcoa and wrote mortgages. Brandon enjoys hanging out with the wife and two girls.

Greg Herring

Technical Service Representative

Greg has a diverse background with starting his career as an Electronics Technician to an Engineering Technician to a General Manager of Lewis Hering Elevator located in Bellmont, IL. In this position, Greg was responsible for the overall operation of the business which also included customer service, maintenance and general labor associated with grain, feed, and retail facility. Greg went to college for a degree in electronics technology and worked in related positions for over five years before returning to the family owned agriculture business. He and his wife enjoy their country home and raising a garden.

Doug Swihart

Technical Services Representative

Doug graduated in 1997 with a Bachelor of Science in Emergency Medicine. Doug has been a paramedic for over 25 years. He came to AccuTemp from Frontier Communications leading The Office of The President team. He has an extensive background in the customer service field. Doug loves to spend time with his daughter.

Joe Aguirre

Technical Service Representative

Joe has been involved with the hospitality segment as well as customer service for over 17 years. Joe was in the Navy from 1989-1994 as a Culinary Specialist serving the fleet as well as on base. He also has been a part of the restaurant business since then helping to open and run five different restaurants and actually was a partner in an Italian eatery. Along with his restaurant experience, Joe was a customer care specialist which provided technical support to government agencies and dispatched technicians. Joe speaks fluent Spanish and can read and write, Italian and French, but speak both very slowly. From an educational standpoint, Joe has an Associates of Arts – Hospitality Management from Joilet, IL. Joe is happy to answer any and all Technical Service questions that may arise.

Lori Shaw

Warranty Administrator/  Technical/ Customer Service Assistant

With over 30 years of customer service, Lori was hired by AccuTemp as the Warranty Administrator as well as the Assistant to the Manager of the Technical/Customer Service department. Before AccuTemp, Lori worked at Challenge Tool; Operator & Secretary to VP Finance and Motion Industries; Customer service and Invoicing/Billing. Away from AccuTemp, Lori likes to crochet, and partake in family activities with her kids and husband.


AccuTemp Products, Inc.

8415 N Clinton Park Dr,

Fort Wayne, IN 46825

Phone. (800) 210-5907

Fax. (260) 493-0318

The AccuTemp Lifetime Service and Support Guarantee goes above and beyond a typical manufacturers warranty. For the lifetime of your equipment, you have FREE access to our technical service team for equipment support, and our corporate chefs for cooking advice. Our toll free hotline is clearly marked on all pieces of equipment, and is available 7 days a week from 7AM EST to 7PM EST.